Text to 911 Service

Lenawee County Upgrades Its Dispatch Center Adding Text To 9-1-1 Services

 
Lenawee County, 01/17/2018 – 
Lt. David Aungst 9-1-1 Director for the Lenawee County Sheriff’s Office Central Dispatch announced today that Text to 911 is now available to all individuals living in or traveling through Lenawee County.  Text to 911 is another means of contacting a 911 operator in an emergency situation when a caller is unable to make a voice call. 

It is important for citizens to know that Text to 911 is a great addition to our dispatch center, but it should be used in a very limited capacity.  It is not the preferred method of receiving emergencies.  In fact, Citizens should follow this guideline; CALL 911 WHEN YOU CAN AND TEXT WHEN YOU CAN’T.  

To place a call to 911 using text, simply address your text to 911 (notice there are no dashes in it) and then type a quick message as to where and what your emergency is.  A  9-1-1 dispatcher will begin a chat session with you to obtain the necessary information to get help on its way.  When the session is over, you will be notified when the 9-1-1 operator ended the call.

In counties that do not offer Text to 9-1-1 services, an automated message will kick back to the sender telling them to make a voice call.  It is dependent upon each 9-1-1 center to offer this to the citizens and it is only available to the geographical area within the boundaries of that 9-1-1 center.  

The complete news release is available under the ANNOUNCEMENTS